Have a question about MyFirmsApp or our product? have a look at some commonly asked questions below to see if you can find you answer. Alternatively if you're struggling to find what you're looking for, please contact us by clicking the button below.Contact Us
There are 3 permission requests within the App; the way these requests are made is common in all Apps with this type of functionality.
1. Initial download – XXX would like to send you notifications OK or Don’t Allow.
Why do we ask this?
In order to be able to communicate with you on key activities like tax deadlines, we have to have your permission to send you messages via the App.
2. Mileage Tracker – Allow XXX to access your location – Allow or Don’t Allow.
Why do we ask this?
It’s compulsory by Apple and Android when wanting to track mileage. Once allowed the GPS technology tracks the journey for the purpose of tracking and managing mileage. Without this, the mileage tracker won’t work.
3. Receipt Manager and Income Tracker – ‘Allow XXX to access the camera’
Why do we ask this?
It’s compulsory by Apple and Android when wanting to use the device camera. Once allowed it enables the end user to photograph receipts, expenses and or income using the device. Without it, you can’t capture images of your receipts etc.
The financial information within the App is carefully managed and maintained. It is updated normally within 48 hours of an announcement.
Although this timeframe is subject to change as there may be some amendments that can be made immediately. There are others, such as a complete change to the way something is calculated that would take longer, as this would require the development and resubmission (to Apple and Google) of a new calculator.
There is always a trade-off between speed and accuracy. Therefore at designated intervals, post announcement, our team "consolidate" the changes to ensure any final amends or bug fixes are picked up.
Please note: It's important to remember that the information provided within the App is offered as a guide only. It is not to be used without the advice from a professional advisor and should not be assumed as definitive.
The calculators within the App are designed to provide you with a good feel for the ways they may or may not be remunerated.
These are to be used solely as a guide and professional advice from your advisor is encouraged throughout the App.
The Dividend Vs. Salary Calculator is specifically designed for those who don’t have a complete or thorough understanding of tax. Therefore the calculator uses the current personal allowance value, as we have taken the decision that this is easier for non-accounting professionals to understand.
Please note they do not take into account the current employment allowance. It could be suggested there are other, more tax efficient ways to structure tax affairs. For example some firms may advise clients to take a salary of the NI threshold, not the tax threshold. We have not included the above or other combinations to keep the App:
The calculators within the App are designed to provide you with a good feel for the ways they may or may not be remunerated. These are to be used solely as a guide and professional advice from your advisor is encouraged throughout the App.
The ‘Should I Incorporate Calculator’ is designed for those who don’t have a complete understanding of tax. Therefore the calculator uses the current personal allowance value, as this is easier to understand.
Please note they do not take into account the current employment allowance.
It could be suggested there are other, more tax efficient ways to structure tax affairs. For example some firms may advise clients to take a salary of the NI threshold, not the tax threshold.
We have not included the above or other combinations to keep the App:
The current contractors calculator works on the assumption that the contractor is working 260 days per year, 8 hours per day where necessary.
Our team is working on improving the contractor’s calculator so that it allows a number of variables to be entered into the front end by the user. These are:
Standard Weekly Hours >
35, 37.5, 40 or OTHER
Do you Work Public Holidays >
yes / no
Additional days holiday per annum >
The App is designed to run very quickly. When it first loads it will draw in a splash page and then after a few seconds the App home page (the one with the icons) will load in. If your App is running slowly there are a number of reasons this might be.
Internet speed can be a factor, especially if there has been a significant update to the App and you are downloading it on a very slow internet connection.
Device type can affect the App speed. It's designed to operate using the latest operating systems. So if you are using an old device type on an older operating system this may not be supported and could impact speed. Furthermore even a new device running an older operating system may require you to update your version of the operating system.
If your GPS results appear to be inaccurate or you are not able to get GPS signal please follow these instructions:
*Adjusting battery saver settings on different devices
If you end up in these areas above this can affect your GPS signal during your activity.
Be aware that just because the some maps app like Google Maps may show your location on the map, this does not mean that the device's GPS is functioning properly or that a GPS fix has been obtained. The data used to show your location on the map may be based on cellular network or wi-fi signals.
By making use of background tracking, your battery life may be effected. This is a consequence of aiming to achieve high accuracy in your tracked journeys.
The decision was made to increase the intensity of tracking to increase reliability and consistency, where a reduced intensity can result in the loss of important journey points including the shortening of corners and more in real life driving scenarios.
The App uses industry standard encryption on communication where required and your data is backed up and stored securely. We operate within the UK and our primary data centres are Europe based.
The App is globally compliant and approved by many professional bodies, and also by Apple and Android themselves.
It also uses Amazon Web Services which is a leading infrastructure globally and is trusted by many of the world’s biggest brands and institutions.
Typically, a well-designed App will ask for permission before it does something that will require the permission. For example, the App might only request access to your photo library when you try to attach a photo, or your contacts when dialling a number from your contact icon within the App. This gives you an idea of why exactly an App will need that permission for and is common across most Apps you will find in the App stores for both Android and Apple.
Permissions can be removed in your settings if you disagree but the permission will enhance the user experience of your App by being able to interact with functions such as the Mileage Tracker and Receipt Manager.
The App has access but doesn’t edit or alter any information in those phone storage facilities listed, they’re just needed to use the tools; for example, ‘Location’ is needed for GPS Mileage Tracker to track journeys correctly. Removing permissions would risk losing App features.
This App requires the very minimum permissions compared to other Apps; social media Apps for example do require a lot of permissions and you will find most Smartphone Device holders will have one or more installed on their phone.